Refund policy

Returns & Refund Policy

Last Updated: June 20, 2026

We want every customer to be satisfied with their purchase. This Returns & Refund Policy explains how returns and refunds are handled.

1. Return Eligibility

Customers may request a return within 30 days of delivery if the item meets one of the following conditions:

The item is broken or damaged upon arrival
The item is defective or not functioning properly
The item is incorrect (wrong product received)

To be eligible for a return, the item must be in the same condition it was received, unless it arrived damaged or defective.

2. Return Conditions

To complete a return, we may require:

Proof of purchase (order number or receipt)
Photos or videos showing the issue
A description of the problem

Returns may not be accepted if:

The item has been misused or damaged after delivery
The request is made after the 30-day return window
There is no sufficient proof of damage or defect

3. Refund Process

Once your return is approved and the item is reviewed, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method. Processing times may vary depending on your payment provider, typically 5–10 business days after approval.

4. Exchanges or Replacements

In some cases, we may offer:

A replacement item
An exchange for the same product
A partial refund or store credit

This depends on product availability and the nature of the issue.

5. Shipping Costs for Returns

Shipping costs are generally non-refundable. If the return is due to our error (such as sending a defective or incorrect item), we may cover return shipping costs or issue a full refund including shipping.