Shipping policy
# Shipping Policy
**Last Updated:** June 20, 2026
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.
---
## 1. Order Processing Time
After an order is placed, we require **1–5 business days** to process and prepare your order for shipment. Processing includes order verification, quality checks, packaging, and handover to the shipping carrier.
Processing times may occasionally be extended during:
* High order volume periods
* Holidays or weekends
* Supplier or warehouse delays
* Unexpected operational disruptions
Once your order has been processed and shipped, you will receive a confirmation (where tracking is available).
---
## 2. Shipping Timeframes
Shipping times vary depending on your location, shipping method, and customs procedures.
### Estimated delivery times:
* **Standard international shipping:** 5–20 business days (estimated)
* In some cases, delivery may take **2–3 months** due to:
* Customs clearance delays
* Postal or courier backlogs
* Local delivery disruptions
* High seasonal demand
* Remote destination logistics
* For certain international or remote regions (including developing or hard-to-reach areas), delivery may take up to **6 months in rare cases**
These timeframes are estimates only and are not guaranteed. Actual delivery time may vary significantly.
---
## 3. Important Shipping Notice
By purchasing from our store, you acknowledge and accept that international shipping can be unpredictable. While we aim to deliver all orders as quickly as possible, delays may occur outside of our control.
We are not responsible for delays caused by:
* Customs inspections or holds
* Postal service disruptions
* Natural disasters or severe weather
* Transportation interruptions
* Carrier or logistics failures
* Public holidays in destination countries
---
## 4. Order Tracking
If tracking is available for your order, it will be provided once the item has been shipped.
Please note:
* Tracking updates may take several days to appear
* Some international shipments may not provide full tracking updates until the package reaches your country
* In rare cases, tracking may be limited depending on the shipping method used
---
## 5. Shipping Address Responsibility
Customers are fully responsible for providing accurate and complete shipping information at checkout.
We are not responsible for:
* Orders shipped to incorrect addresses
* Orders lost due to incomplete address details
* Delays caused by address corrections after shipment
If you notice an error in your shipping information, contact us immediately at:
**[thegoodheart.supportteamorg@gmail.com](mailto:thegoodheart.supportteamorg@gmail.com)**
We will do our best to assist, but changes may not always be possible once an order has been processed.
---
## 6. Delayed or Lost Shipments
If your order has not arrived within the expected timeframe:
* Please allow additional time due to international shipping delays
* Customs clearance and local postal handling may extend delivery times
* Contact us if your order is significantly delayed
We will work with the shipping carrier where possible to investigate and resolve missing or delayed shipments.
---
## 7. Customs, Duties, and Import Fees
Depending on your country, your order may be subject to:
* Customs duties
* Import taxes
* Handling fees
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
---
## 8. Shipping Limitations
Some products may have restricted shipping availability depending on destination laws, carrier restrictions, or logistical limitations. If an item cannot be delivered to your location, we will notify you.
---
## 9. Contact Us
If you have any questions about shipping or delivery, please contact us:
**[thegoodheart.supportteamorg@gmail.com](mailto:thegoodheart.supportteamorg@gmail.com)**